Auto Repair in Nome, Alaska

TSR has always done an amazing job on our vehicle. They communicate clearly on what will be done, what needs to be done and how much it may cost. They have always responded to our questions and comments in a very professional and timely manner. I have appreciated the straightforward and direct answers I receive, even when they don't know. This is perhaps the most important to me. I feel as I am getting honest and fair service from a company with integrity and that prides itself on building customer trust and healthy positive relationships, not telling me just what I want to hear. They make a point of finding the correct answer for my question and problems. The vehicle they service is our only vehicle and they have gone above and beyond in accommodating our young family and our transportation needs. If you are looking for honest, trustworthy work that is purpose driven, I would highly recommend TSR and its amazing crew of professional employees.

Jeff Collins

TSR is by far the best auto repair in Nome. They are honest, give you an informed quote, if anything changes they alert you first and get your approval, the job is accomplished with honesty, integrity, and in good order. Not only did they go above and beyond to get my car fixed, they washed it, and cleaned the inside, which, for someone who delivers straw to dogs in need during the winter and transports dogs, all the time, my car was a mess. It was huge to me to get my car back all cleaned up!! I love that they pick my car up and drop it back off, it saves me so much time, I can't say enough good things about this company!!

Susan Ring

I had several problems that ended up causing a “crank no start” situation. TSR conducted a full diagnostic and testing to properly identify the issues with my truck. Because of their thoroughness they fixed everything right the first time!

Jim Shreve

Great, reliable, trustworthy service. Full documentation on diagnostics emailed to me within 24hrs of them picking up my car. The team really understood my needs about repair priorities. My car was even returned to me vacuumed out and cleaned inside! The crew here is friendly and very easy to talk to and work with. I will only take my car here.

Kate Osborn

I really appreciate how much TSR communicates with customers. Teaching about customers about cars, people with new cars. I recently bought my first car, didn't know anything about it other than it needed work. Rachel and Roland took time out of their day to explain to me what is what, why it's like that, how it works and how do fix it. I really needed that and loved every minute of it. The following up with emails, pictures, videos and the phone calls to talk about what the real issues were. Helped me understand. Plus the pricing was great, at first I was a little caught off guard but to me it made sense after explanation and realization of what is what, how much and follow up.

Rena Sparks

Nome got lucky the day Rolland Trowbridge sailed into town. I don't think anyone anywhere gets better vehicle maintenance and repair service than what we get from TSR. There may be shops out there that can fix your car, but do they also pick up the vehicle for service and drop it off when complete? Detail the car every time? Offer a loaner if you need wheels while your car is in the ER? Finally figure out and fix that problem that other mechanics could not? I admit to expressing sticker shock when work needs to be done (I think they're used to that from me by now—HA!), but this is the price of operating a vehicle in a remote location like Nome. TSR is committed to keeping my 20-year-old vehicle up and running. This ultimately saves me money, and also delays the addition of yet another trashed and discarded vehicle to the Nome landscape. TSR: Doing good things!

Carol Gales

TSR treats my car (and me) as though I were driving the most important vehicle in Nome. They go the extra mile to keep this GRAY-ISH beast running and looking better than should be possible for a three-tone tornado-magnet with over 200,000 miles. Thank you Rolland, Rachael, David, and everybody at TSR!

Mark Hayward